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Our CareLineLive Star Carer: Sue from Nurseplus Andover

​Sue Mead, our wonderful homecarer from Andover, has won CareLineLive’s Star Carer award for June!

Sue came to work for Nurseplus after her mother needed care, which our Andover branch provided. When her mother sadly passed away, Sue made the decision that this was a job she wanted to do and has now worked for the company for over 10 years. She is not scared of a challenge and is very caring and compassionate. Sue has since completed her NVQ which was funded by Nurseplus.

Andover Branch Manager, Wendy, nominated Sue for the award and says:

Sue has been an amazing part of the team and she has been able to help some of her younger peers by sharing her knowledge. Sue supports our client with autism. Sadly the client had a seizure due to his epilepsy which changed his behaviour. Sue was physically harmed by the client due to this but she carried on with her call, she kept calm and kept the client safe. Sue had to have a short hospital stay but came back to work positive ready to work with the same client and came up with ways to avoid the situation happening again. Her words were “I know it wasn’t him, it was his condition and he will always be the same person to me”. Sue never lets anything faze her and she will go above and beyond to ensure her clients get the support she needs. Sue has worked with clients with autism for a number of years, this was something she took on based on a client needing support. We approached Sue due to the complexity of the client and due to Sue’s nature we knew that she would work well with this client. She was happy to undertake the training needed and has been supporting this client for over six years. Sue has since completed her Level 2 in Autism and has completed a Makaton course in her own time so that she can communicate with her clients better. Sue has always managed her clients very well, she looks after them and understands their disability and needs. She works around what the client wants and figures out how she can make this happen. This can be anything from supporting them swimming, going to the farm or out for walks. She is client-led. In lockdown Sue adapted her car to have a screen put in so that she could still take her client with autism out as the family were struggling and the client wasn’t able to understand what a lockdown was.

CareLineLive spoke to Sue a few weeks ago when they let her know that she had won and here is what she had to say…

What was your reaction to winning CareLineLive’ s Star Carer Award?

Jumped around the office. Really ecstatic, I didn’t know I was nominated and this is a lovely way to end my week.


What aspects of being a carer do you enjoy?

I really enjoy the whole package. The team work, the clients, the care the challenges. I don’t think there is any part of it that I do not enjoy. I am always happy to wake up in the morning and really enjoy doing my job.


How does CareLineLive’s Carer Companion App help in your job?

I really enjoy working with the app. It has improved the communication skills within the team. I am able to read up on my clients and their needs, I am able to communicate with my clients who will be coming and when. I like that everything is live and I can see all updates.


What are the challenges in your job?

My challenges can be my clients due to them being unpredictable however, I find ways with the team to work around this to always be able to offer the support they need.

How do you switch off after a hard day at work?

Am I allowed to say a glass of wine? Normally a glass of wine and I chill with my dog. Everyone needs downtime.

Well done Sue! We'd like to thank CareLineLive for choosing Sue as their Star Carer and we look forward to continuing to work with CareLineLive to help us provide a better service to those we work with and care for.

Posted-on July 07, 2023 By Nurseplus Care at home